Our Services

Consultancy Services

Our consultancy services are focused on business process improvement and process change management projects which involve evaluating, planning and implementing improvements in business processes and practices; in addition to team workshops and group facilitation on process mapping, process documentation and various process improvement tools and process change management approaches.

Consulting services also include guiding clients in establishing and maintaining the quality management system, creating and maintaining the organization's quality manual and its procedures, conducting internal audits and delivering quality management- related capacity building to client employees, across all levels.

​Other services we offer, include managing customers' feedback, measuring and analyzing stakeholders' satisfaction and conducting mystery shopper's analysis.

Facilitation & Experiential Learning
We use our experiential learning tools to facilitate team workshops with the content tailored to clients' needs and requirements in any of the following areas:
  • Change Management & Process Improvement
  • Strategy Implementation & Execution
  • Quality Management & Business Excellence
  • Customer Service Management

Services Related to Facilitation & Experiential Learning:
  • Learning needs analysis
  • Content design and experiential learning content development
  • Knowledge test design and result analysis
  • Learning effectiveness evaluation and analysis

Our array, of externally and internally developed tools, makes every project a unique opportunity of consultation experience, content development and joint learning.